Cancellation & Refund Policy

At Korvix3D, operated by Korvix3D LLP, we want you to be completely satisfied with your subscription and purchases. This Cancellation and Refund Policy explains your rights and our procedures regarding cancellations and refunds.

Our Commitment

• Fair and transparent refund policies
• Easy cancellation process
• Quick refund processing
• Clear communication throughout the process

This policy applies to all subscriptions, asset purchases, and other services provided through Korvix3D. By making a purchase, you agree to this policy.

How to Cancel

• Log into your account and navigate to Dashboard > Billing
• Click “Cancel Subscription” and follow the prompts
• Contact our support team at contact@korvix3d.com
• Cancellation requests via email will be processed within 24 hours

When Cancellation Takes Effect

• Cancellation takes effect at the end of your current billing period
• You retain access to all premium features until the period ends
• No partial refunds for the current billing period
• You can reactivate your subscription at any time

Post-Cancellation

• Your account will revert to Free tier at the end of the billing period
• You will lose access to premium features and unlimited downloads
• Previously downloaded assets remain yours per license terms
• Your account data and preferences are preserved

7-Day Money-Back Guarantee

• New subscribers are eligible for a full refund within 7 days of initial purchase
• Applies to first-time subscriptions only
• Refund requests must be submitted within 7 days of purchase
• Refunds are processed to the original payment method

Refund Eligibility

• First subscription purchase within 7 days: Full refund
• Renewal subscriptions: No refund (cancellation takes effect at period end)
• Upgraded subscriptions: Prorated refund for unused portion (if within 7 days)
• Annual subscriptions: Prorated refund for unused months (if within 7 days)

Non-Refundable Situations

• Subscriptions cancelled after 7 days (access continues until period end)
• Renewal subscriptions (cancellation applies to next billing cycle)
• Accounts terminated for policy violations
• Refunds requested after account closure

Refund Processing

• Refunds processed within 5–10 business days
• Refunds appear on your statement within 1–2 billing cycles
• Processing fees may apply in certain cases
• Currency conversion rates may affect refund amounts

Due to the digital nature of our assets, refunds for individual asset purchases are generally not available once the asset has been downloaded. However, we offer refunds in specific circumstances:

Eligible for Refund

• Asset is defective or corrupted and cannot be used
• Asset description was significantly inaccurate
• Asset was purchased by mistake and not downloaded
• Duplicate purchase of the same asset
• Technical issues preventing download (if unresolved within 48 hours)

Refund Request Process

• Contact contact@korvix3d.com within 7 days of purchase
• Provide order number and reason for refund request
• Include screenshots or evidence if applicable
• Our team will review and respond within 48 hours

Non-Refundable

• Assets that have been downloaded and used
• Change of mind after download
• Compatibility issues (check system requirements before purchase)
• Assets purchased more than 7 days ago
• Assets used in projects or modified

Review Period

• Cancellation requests: Processed within 24 hours
• Refund requests: Reviewed within 48 hours
• Complex cases: May take up to 5 business days

Payment Processing

• Credit/Debit Cards: 5–10 business days
• PayPal: 3–5 business days
• Bank Transfers: 7–14 business days

Tracking Your Refund

• You will receive email confirmation when refund is processed
• Check your payment method statement
• Contact support if refund doesn't appear after expected timeframe
• We can provide refund transaction IDs upon request

Subscription Upgrades

• Upgrading mid-cycle: New rate applies immediately
• Previous subscription cost prorated and credited
• Credit applied to next billing cycle

Subscription Downgrades

• Downgrading takes effect at next billing cycle
• No refund for current billing period
• Access to premium features continues until period end

Annual Subscriptions

• Cancelled within 7 days: Full refund
• Cancelled after 7 days: Prorated refund for unused months
• Refund calculated based on monthly equivalent rate
• Processing fees may apply

We strongly encourage contacting us directly before initiating a chargeback. Chargebacks can result in:

• Account suspension or termination
• Additional fees and penalties
• Negative impact on your payment history

Our Process

• Contact us first: contact@korvix3d.com
• We will work with you to resolve the issue
• Most issues can be resolved without a chargeback
• We respond to all inquiries within 48 hours

If You Initiate a Chargeback

• Your account may be suspended pending resolution
• We will provide evidence to the payment processor
• Resolution may take 30–90 days
• Account may be permanently terminated if chargeback is fraudulent

Service Interruptions

• Extended service outages (24+ hours): Credit or refund available
• Planned maintenance: No refund (advance notice provided)
• Force majeure events: Case-by-case consideration

Billing Errors

• Incorrect charges: Full refund plus correction
• Double billing: Immediate refund of duplicate charge
• Overcharges: Refund of excess amount plus credit
• Report billing errors immediately

Account Issues

• Unauthorized purchases: Full refund after verification
• Account compromise: Refunds for fraudulent transactions
• Technical errors: Refunds for failed transactions
• Payment processing failures: Automatic refund or retry

Promotional Offers

• Free trial periods: No refund (can cancel before trial ends)
• Discounted subscriptions: Refund based on paid amount
• Referral credits: Non-refundable

Step 1: Contact Support

Email: contact@korvix3d.com
Subject: Refund Request - [Order Number]

Required Information

• Your account email address
• Order number or transaction ID
• Reason for refund request
• Date of purchase
• Payment method used

Step 2: Review Process

• We will review your request within 48 hours
• We may request additional information
• We will notify you of the decision

Step 3: Refund Processing

• If approved, refund processed within 5–10 business days
• You will receive email confirmation
• Refund appears on your statement within 1–2 billing cycles

Can I get a refund if I'm not satisfied?

Yes, new subscribers have a 7-day money-back guarantee. Contact us within 7 days for a full refund.

What happens if I cancel my subscription?

Your subscription continues until the end of the current billing period. You retain all premium features until then.

Can I get a refund for individual assets?

Generally no, but we offer refunds for defective assets, inaccurate descriptions, or if the asset wasn't downloaded.

How long do refunds take?

Refunds are processed within 5–10 business days and appear on your statement within 1–2 billing cycles.

Can I cancel anytime?

Yes, you can cancel your subscription at any time. Cancellation takes effect at the end of your billing period.

What if I was charged twice?

Contact us immediately. We will refund the duplicate charge and investigate the issue.

Do you offer prorated refunds?

Yes, for annual subscriptions cancelled after 7 days, we offer prorated refunds for unused months.

Can I reactivate after cancelling?

Yes, you can reactivate your subscription at any time. Your account data is preserved.

• We may update this policy from time to time
• Significant changes will be communicated via email
• Continued use constitutes acceptance of changes
• Previous purchases governed by policy in effect at time of purchase

For questions, refund requests, or cancellation assistance:

Korvix3D LLP (Brand: Korvix3D)

• Email: contact@korvix3d.com
• Phone: 8000663825
• Address: 43-A, Laxmi Vihar, Basni Phase-1, Jodhpur, Rajasthan, 342005, India

Support Hours

• Monday – Friday: 9:00 AM – 6:00 PM IST
• Response Time: Within 48 hours
• Urgent Matters: 24 hours

We are committed to resolving all refund and cancellation requests fairly and promptly.